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Warranty Activation Form

When you purchase a Montel product, you must use this form to initiate your warranty coverage. Please fill in the information requested and submit electronically or by fax to activate your warranty. Please contact us if you have any questions.

Indicates required fields
Name:
Title:
Email:
Company / Institution:
Address:
City:
State / Province:
ZIP / Postal Code:
Country:
Phone:
P.O. Number:
Date of Installation Acceptance:
Your Montel Dealer Name:
Montel Reference
Invoice Number
Note: Please ask your local Montel dealer:
System Acceptance Survey
As a manufacturer, we are responsible to ensure the quality of the consulting and selling process, the installation and the after sales service performed by your local servicing Montel Authorized Dealer and/or Montel Inc. Please answer the following questions in order to ensure your 100% satisfaction with your new Montel purchased system:
All fields are required in order to activate the warranty
1-
Your local servicing Authorized Montel Distributor and/or a Montel Representative properly analyzed your storage needs for your specific application?




2-
Were you provided the proposed design for approval before purchasing your Montel storage system?

3-
Do you believe that your local servicing Authorized Montel Distributor and/or a Montel Representative provided you with the proper Montel storage system for your specific needs?




4-
Would you say that your local servicing Authorized Montel Distributor and/or a Montel Representative provided you with a professional service?




5-
Were the services provided courteous and in a timely manner (consulting services, problems solving if any, etc.)?




6-
Were the promised schedule and lead time respected?

7-
Were all the parts received on delivery date?

8-
If no to 6 and/or 7, were measures taken by Montel to expedite the situation?

Questions 9-10-11 apply to Mobile Shelving Systems
9-
Did your local servicing Authorized Montel Distributor and/or a Montel Representative explain how to operate your system and the safety devices?

10-
Did you receive the Installation Instructions Guide of your purchased system?

11-
Did your local servicing Authorized Montel Distributor and/or a Montel Representative review the Things to Remember list?

12-
Was the system installed, completed and inspected by your local servicing Authorized Montel Distributor and/or a Montel Representative per your satisfaction?




13-
Would you choose/recommend your local servicing Authorized Montel Distributor and/or a Montel Representative for any future project?




14-
Would you choose/recommend a Montel system for any future project?




Thank you very much! It is essential for us to know about your level of satisfaction so we could improve if needed. Montel is committed to supply you with an upscale quality system supported by qualified staff and delivered within the best possible lead time. Your participation to this survey will help us to maintain our various commitments and to improve our quality system and services. These procedures were taken when ISO 9001:2000 was implemented.

An acknowledgement e-mail will be sent to your attention.
Email:
Toll-Free:
877-935-0236